If the product has not been removed, unused, unwashed, undamaged, labels and cards have been removed within 14 days from the date of receipt, you may return the card with the labels attached.
If you want to return any product(s), you need to provide us your order and product details via e-mail. Our contact e-mail is [email protected]. You must mention these pieces of information below :
Your order ID :
Product name :
Product size :
Return reason :
Afterward, we will contact with DHL about your request and DHL will contact to you for arranging the return process.
Please write your name and surname and sign the invoice of your order and put it into the parcel with the products. In the meantime, we will send you return documents by an e-mail and you must print and give them to DHL Otherwise, the return process can not be made and your refund will not be made either.
About Return Shipping Cost
When you send back with our authorized shipping company, a fixed service fee of 10€ is deducted from your refund amount. Therefore, you do not need to pay anything when you send your package. We don’t accept returning with other shipping companies.
Payment of Refund Fee
The returned product/s are taken to the review queue after they reach us. If it applies to the return conditions, an e-mail message will be sent to you. Payment will be returned to your bank in the method you paid, within the 10 days of the delivery of this message. Depending on your bank, the period of return to your account will vary.
If you receive the product with a campaign, in case of lowering the campaign limit due to the return, the amount of discount used in the campaign is reduced and refunded.
Our site does not have a change process, you can get a refund and a refund can be sent.