Cargo Company and Fee
Products are sent with DHL shipping company.
The shipping fee varies based on the shipping country and the number of items ordered. You can check the shipping fee on the check-out page.
The cargo only delivers on weekdays and official working days. Cargo is not delivered on weekends and public holidays.
DHL uses itsODD system (On–Demand Delivery) to give you better service. https://ondemand.dhl.com/ On this system they contact you by e-mail/sms to inform you about the delivery date. If you would like to make any changes on delivery date and/or delivery place, you can inform to DHL by e-mail or SMS which is the link by sent DHL
About Missing Orders
• Always open your order in front of the cargo agent.
If the package contents are missing or incorrect:
1. Never accept the delivery of cargo.
2. Attach the “Damage Determination Record “to the cargo agent.
3. Return the product/package to the cargo company with this record and invoice.
4. Contact us on any of our communication channels.
Can I Change the Shipping Address of My Order?
If you want to change the delivery address for your order, you can contact us via [email protected] before shipment . If you want to change delivery address after shipment, when DHL sents you delivery information by e-mail/SMS with a link, you can change your delivery address to use the link which is sent by DHL.
All orders are dispatched within 24 hours of official working days. According to your country and your address DHL delivers the package in 2-5 official working days unless the package is not stucked in your country’s custom for any reason.
When DHL gets your parcel from us, by e-mail they inform you in each step of your delivery.
Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time.